Aid Request Portal
Documents Required for Submitting an Assistance Application – Citizens Category
To ensure data accuracy and procedural integrity, the following documents must be clearly and legibly submitted in color to submit applications through the e-Assistance Portal, as per the items listed below:
1. Identification Documents
Family Record Extract: A color and updated copy including all family members.
National Identity Card and Passport: A color and consolidated copy for each family member, arranged from the head of household to the youngest member.
Proof of Marital Status: A marriage certificate, divorce certificate, or widowhood certificate issued by a competent official authority.
Proof of Actual Residence: A property ownership certificate issued by the Land Department, or a lease agreement certified by the municipality.
A recent electricity bill or sewage bill showing the amount due.
2. Financial Documents
Proof of Income or Lack of Income: A recent salary certificate or a statement of unemployment for the head of household and each individual over 18 years of age.
Bank Statement: For the last six (6) months, showing all deposit and withdrawal activity. Credit Report: A recent report issued by Etihad Credit Bureau detailing financial obligations and loans, if any.
For those with a business license:
A certificate from the Department of Economic Development (DED) at the issuing authority, indicating the business status and actual income.
A copy of the business license and a signature verification certificate.
3. Documents related to the type of assistance:
A. Maintenance or Furnishing Assistance
Recent and detailed price quotes from accredited companies or institutions, specifying the type of work or furniture required and its total cost.
B. Marriage Assistance
A copy of the official marriage certificate.
A recent price quote from the wedding hall or event organizer.
C. Utility Assistance (Electricity, Water, Sewage, Rent)
A recent official document from the relevant authority, such as:
A recent water and electricity bill from Etihad or the sewage company, dated no more than 30 days prior.
An enforcement order issued by the municipality and planning department in the case of rental assistance.
4. General Provisions
All documents must be in color and legible. Any illegible document or a black and white photocopy may result in the application being rejected.
The head of the household must be the file owner and the primary applicant. Applications submitted in the name of another family member will not be accepted.
Any application with incomplete documentation or that does not meet the regulatory requirements will not be considered.
The Authority reserves the right to request any additional documents to verify the accuracy of the information.
All documents must be submitted in a single electronic file (PDF) arranged in the order listed above.
Applications must be submitted exclusively through the e-Aid Portal. Paper documents will not be accepted, in compliance with digital transformation policies and the standardization of procedures for receiving and reviewing applications electronically.
Documents Required for Submitting an Assistance Application – Expatriate Category
First: Identification Documents
A combined copy of the passport and national ID card for each family member, with the passport photo and ID card placed on the same page, arranged from the head of household to the youngest member. Proof of marital status (marriage certificate, divorce certificate, or widowhood certificate) issued by a competent judicial or governmental authority for cases requiring proof of relationship or dependency.
Proof of actual residence through a recent lease agreement certified by the municipality, a recent electricity bill, or a recent sewage bill in the applicant's name.
Second: Financial Documents
Original salary certificate or a certificate of unemployment issued by a governmental or judicial authority, including:
The applicant (head of household).
Any family member over the age of 18 who is unemployed, including the spouse of the head of household.
Bank statement for the last 6 months showing deposit and withdrawal activity from the applicant's primary bank.
A recent credit report issued by Etihad Credit Bureau (Etihad Bureau) showing financial obligations and loans, if any.
Third: Documents for Medical Assistance
A recent medical report and price quote for treatment, according to the following conditions:
Both issued by an accredited medical authority within the country only.
Their issuance date must not exceed 30 days prior to the application date. The medical report includes a diagnosis and treatment recommendation, and the price quote shows the total cost of the treatment and required procedure.
Fourth: Documents for Educational Assistance
A recent official letter from the school or university, issued within the last 30 days, clearly stating:
The student's name and academic ID number.
The academic year, indicating whether the fees are for the current year or outstanding from previous years.
The total amount due, detailing the amounts paid and remaining.
The letter must be stamped and signed by the educational institution.
A certificate of enrollment for the student must be attached.
Fifth: Ownership or Business Documents (if applicable)
For business owners:
A copy of the business license.
A signature verification certificate.
A certificate from the court or relevant authority showing the actual monthly income.
Any application with incomplete documentation will not be considered.
The authority reserves the right to request any additional documents to verify the information.
Documents must be submitted as an electronic file (PDF) or digital copy, arranged in the order listed above.
Administrative Directive
The Authority emphasizes the importance and necessity of uploading all the documents listed above through the approved electronic system (the Aid Portal), ensuring they are fully and clearly attached when submitting the application.
We regret that we will not accept any paper documents or files submitted outside the electronic system, in compliance with our digital transformation policies and the standardization of procedures for receiving and reviewing applications electronically.
